‘What our Members Say’
The Energy Action Group (EAG) values its members, and we work hard to help them enjoy an effective, efficient, and happy experience. We take time to listen to you and earn your trust. The energy industry is complicated and continually evolving with new products and services. Our aim is to inform you and make sure you understand the things that matter as they continue to develop.
In recent years, the entry of high-pressure organisations with aggressive marketing models and insistent salespeople has eroded trust in the Industry. The EAG operates under a strict Code of Conduct and we are committed to managing your enquiry in a timely and professional manner. We will go the extra mile to help resolve any issues you may have promptly, and we’ll keep in touch with you until it’s concluded.
In the Energy world today, it’s increasingly hard to distinguish between those companies that just talk a good talk and those that actually perform well. So, we thought we would let out customers tell their own stories.
The EAG provides a far-reaching suite of energy services to all its Members.
The testimonials below are drawn from a selection of Members and a variety of these services.
The DTA Wales - Energy Action Group
Owain Gruffydd
Chief Executive,
Menter Dinefwr
The DTA Wales - Energy Action Group
“The Energy Action Group have been really helpful in solving our energy issues. They helped find the best deal for our needs – 3 buildings, 6 separate meters and previously a number of different suppliers. They helped us identify the best deal/s for our needs ensuring we maximised efficiency. They helped managed the switch to new suppliers in a quick and easy way with very little hassle. I would thoroughly recommend them to others in the charity and community sector. “
Neil Binnell
Director,
South Riverside Community Development Centre (SRCDC), Cardiff
The EAG Energy Management Services
“Having the EAG to sort our energy provider has been an absolute godsend. We were passed their details when we moved to new premises and they took all the stress out of finding the best deal. They liaised on our behalf and continue to do so at renewal time and throughout the year should we have any issues. I can highly recommend their services, Emma is my contact and she’s brilliant, so professional and on the ball and nothing is ever too much trouble, thank you Emma!”
Cheryl Turton
Finance Officer
BSARCS (Barnsley Sexual Abuse & Rape Crisis Services)
EAG and Touchstone Energy Management Services
“I have always found the EAG and Touchstone to be extremely supportive and I would have no hesitation in recommending you if you ever need it.”
Lesley Snitter
Admin Manager,
Abbeyfield Wey Valley Society Ltd
Gas Connections
Gas Connection – A great job for…
“Gas Connection installed. Thanks for a great job for our new business. The communication was excellent, and the job was done on time as per promise. I would also like to thank the rest of the staff, who made the experience a good one. Thank you to Emma Langridge for sorting the gas tariff and hope to stay with the firm in the future depending on the deals.”
Kathiresan Jeyaraman
SMALL HOUSE LAUNDRY LIMITED
Locality Energy Action Group (EAG)
“NCAT have been using the Energy Action Group for over two years and with their support we get excellent rates on our gas and electricity for our community centres, we have found the staff really professional and when we need their advice they are also on hand to help our charity, our account manager Emma Langridge understands our sector and that really helps us small to medium charities.”
Thanks
Glenn
Newcastle Community Asset Trust
Association of Independent Museums - AIM Energy Action Group
“An opportunity to pass on how brilliant the AIM Energy Action Group is – very happy customers here!”
Thanks.
Colin Shone
Director
Cogges Heritage Trust
The DTA Wales - Energy Action Group
I approached DTA Wales (Energy Action Group) because I felt the Church was paying far too much for its electric and gas consumption, and they did not disappoint. Following an energy survey of the buildings, one of the team shopped around for the best energy deal and they reduced our bills by around 20 percent. We were aware that utility prices could fluctuate, but the Energy Action Group, (through Touchstone and DTA Wales) put us on fixed tariffs and even if at first when we paid a little bit more, there were long term savings.
The customer service is excellent, and I would highly recommend community groups like ourselves to take advantage of their efficiency, advice, and support.
David Powell
High Street Baptist Church, Merthyr Tydfil
Gas Connections
“Geoff and his team were attentive and efficient throughout the process of managing the change-over of our meter. We had been advised by our heating engineers that a meter swap could be costly and drawn out. The Gas Connections service could not have proved them more wrong although I am aware that this can be the case. I will highly recommend Gas Connections to others. Thank you again”
Jacqueline O’Rourke
The Great Gifts Company
DTA Scotland - Energy Action Group
“We’re not quite live yet with the EAG so I can’t give an un-reserved “green light”. I can only say that a to date they have been very professional and efficient in dealing with the transition to our new energy provider.”
Mary Laidlaw
Secretary.
Crossroads Community Hub